Blog

Redefining the Claims Experience: Innovation, Efficiency, and Customer-Centricity

In the insurance world, the claims process is often associated with cumbersome procedures, prolonged timelines and frustrating experiences for clients. At Parsyl, we are transforming this historical pain point into a seamless, efficient, and customer-centric journey. Our unique approach leverages innovation, cross-departmental collaboration, technology and data to set new standards in claims processing.

Streamlined collaboration for a better experience

Our commitment to excellence starts with collaboration. We've established an interdepartmental approach that relies on cross-collaboration to enhance the claims experience for our clients.

Data for the present and future

Our goal is to efficiently settle claims and, most importantly, prevent them in the first place. To understand the root cause of claims, we dissect and analyze data such as routes, vendors, equipment, commodity and more.

Ultimately, we use this knowledge to determine how future claims can be avoided and to build predictive analytics models that signal preemptive actions to prevent claims in the future.

When customers combine our temperature monitoring technology, including sensors and a cloud-based platform, with our insurance solutions, we gain unique insights into claims most insurers would typically miss.

Bringing a human touch to claims processing

We understand that claims processing can often feel impersonal and clinical. We've integrated our Customer Success team into the claims process to bring a human touch to what is traditionally a cold and rigid procedure. Our clients receive timely support and guidance to help them avoid future claims.

Market-Leading Loss Ratio

At Parsyl, our commitment to innovation isn't just about settling claims; it's about minimizing losses. This approach has led to a market-leading loss ratio, particularly extraordinary in the perishable goods sector. Our integration of monitoring technology with our insurance solutions enables us to prove when a claim is unnecessary or if a loss is only partial, preventing unnecessary increases in annual premiums.

A New Era in Claims Processing

Innovation, efficiency, transparency and customer-centricity are at the core of Parsyl's approach to claims processing. We're pioneering a data-driven and collaborative path that sets new industry standards, reshapes the traditional claims process and places the client experience at the forefront. We're redefining the insurance industry - one claim at a time.