Why Are Marine Cargo Claims Stuck in the Past? Three Key Areas for Innovation in the London Market

AI and automation are transforming insurance—from personal auto to health—yet cargo claims remain slow, manual, and fragmented. Outdated systems, limited data integration and inconsistent market practices lead to costly delays for insurers, brokers and cargo owners who rely on timely settlements to keep supply chains moving.

In this piece, we explore where marine cargo insurance claims are lagging and identify three key opportunities for innovation in the London market.